Frequently Asked Questions

What you need to know about AIME

The Basics

When is AIME?

17 – 19 February 2020


Where is AIME?

Melbourne Convention and Exhibition Centre
1 Convention Centre Pl, South Wharf VIC 3006
Enter via Door 9


What time is it?

Monday: 9.00 am – 5.30 pm
Tuesday: 8.30 am – 6.00 pm
Wednesday: 8.30 am – 5.00 pm

Click here for the full program.


How do I get to the venue?

Click here for more information.



How can I register to attend AIME?

You can register to attend AIME by clicking here. You can register to attend AIME as any of the following:

  • Visitor – Buyer
  • Visitor – Supplier
  • Visitor – Media
  • Visitor – Student

What does my registration include?

Your registration includes entry to the show floor on from 18 – 19 February and access to the Ideas Academy.

Click here to view the Ideas Academy timetable.


Can I upgrade my ticket?

The following upgrades are available to purchase:

  • The Knowledge Program
  • AIME Welcome Event
  • Onsite Networking
  • AIME Networking Evening

Click here to learn more.

Upgrades are only available to Visitor – Buyers only.


I have already registered to attend and I want to upgrade my ticket.

There are two ways to upgrade your ticket if you have already registered:

  1. Follow the upgrade link in your original AIME registration confirmation email
  2. Complete the registration process again


Where do I collect my badge at AIME?

In the days prior to the event all attendees will be emailed their QR Code. When you arrive at MCEC  head towards door 9 and you will find the AIME Registration Desk. Procceed to the self serve computer, scan your QR Code and print your badge. Staff are available to assist with any questions.


Can I register at the venue?

We recommend you pre-register online for free as onsite registration is $25.00.


General Health & Safety

What are the general health recommendations during the show as a result of the novel coronavirus?

The following guidelines are set out by the WHO and the Australian Government:

  • Frequently clean hands by using alcohol-based hand rub or soap and water;
  • When coughing and sneezing cover mouth and nose with flexed elbow or tissue – throw the tissue away immediately and wash hands;
  • Avoid close contact with anyone who has a fever and cough;
  • If you have a fever, cough and difficulty breathing seek medical care early and share previous travel history with your health care provider;
  • The consumption of raw or undercooked animal products should be avoided. Raw meat, milk or animal organs should be handled with care, to avoid cross-contamination with uncooked foods, as per good food safety practices

Hand sanitiser stands will be located on the AIME show floor.


What are the first signs of infection of coronavirus?

Symptoms may include fever, cough, sore throat, nausea/vomiting, and difficulty breathing. Difficulty breathing is a sign of possible pneumonia and requires immediate medical attention.   It can take up to 14 days for symptoms to show after a person has been infected.


What if I have concerns about recent development of symptoms onsite?

Our central point of contact will be at the Organisers office, which is staffed at all times during show hours. This will be highlighted through the event app and through email prior to the event.


What happens if detection occurs?

Once detection has occurred event security in consultation with Talk2Media will notify venue security and MCEC Operations Manager who will escort the individual to the first aid room for isolation.  The Department of Health and Human Services (DHHS) will be called to discuss further actions on 1300 651 160.

In the case of a potential symptomatic individual, Emergency 000 would be notified first before proceeding to a hospital or centre for disease control. Click here, for a full list of medical facilities nearby. This will also be available at the organisers office or the venue.



How can I help contribute to the bushfire recovery efforts in Australia?

There are several ways delegates can show their support for those directly and indirectly impacted by the Victorian bushfires. For a full list, please visit the Victorian Government’s website on ‘how you can help.’

The best way to directly help the communities affected by the bushfires right now is through financial donations and when fire affected communities are ready to welcome visitors again, tourism will play an important role in supporting their recovery.


Can delegates show their support by visiting those regions impacted by the bushfires? When can they do so?  

There are many regions now that you can show your support by travelling to, as the whole of the Victorian tourism and events community is feeling the impacts of the Victorian bushfires. To plan your journey visit Visit Victoria website and visit Victoria Emergency to understand in greater detail which areas are impacted and not impacted. You can also visit Visit Victoria’s bushfire update for an overview as to what regions are impacted and not impacted.