Regional Account Management APAC American Express Meetings & Events
As the Regional Account Management lead for American Express Meetings & Events in Asia Pacific, Adeline designs, implements and manages strategic meetings programs for key regional clients across Asia Pacific. Adeline has extensive experience designing and implementing strategic meetings management programs in thirteen countries across Asia Pacific, and currently specialises in mining, financial, pharmaceutical and information technology industries.
Adeline joined American Express Meetings and Events in January 2015 as Regional Strategic Account Manager. Prior to joining American Express Meetings & Events, Adeline worked for American Express Global Business Travel as Regional Relationship Manager across multiple major regional clients from 2008-2011. Her career highlights include leading the first group air project for one of the world’s largest pharmaceutical companies during the 2008 Beijing Olympics, and spearheading the first group air coordination project for one of the world’s largest IT companies for their annual internal conference. In 2016 and 2017, Adeline completed an impressive implementation of a new Strategic Meetings Management program across 6 countries in Asia Pacific for one of American Express Meetings & Events global customers, with 64 trained staff servicing over 12000 meetings annually. Today she manages a portfolio of more than 40 customers with different servicing models implemented across the region.
Adeline has been recognised within American Express Global Business Travel for her efforts when she was awarded the internal company-wide Ambassadors award in 2009. Further, in 2015, Adeline also won the American Express Meetings & Events Q2 2015 Impact award (individual), as well as the Innovation Award APAC 2015 for Japan Meetings Services Launch. In 2017, Adeline has been recognized as a winner of the Global Business Travel Pacesetters Award, which is awarded to the top 4% of top performers in the company. She also leads the Asia Pacific Team in bagging several notable internal awards including the Growth Award 2017 and Extraordinary Event Award 2018 for Asia Pacific, and her hard work led to American Express Meetings & Events becoming one of the finalists nominated for external awards such as the NTIA Best Business Events Agency Award 2018.
Adeline continues to be active in contributing to the developments of the meetings industry by sharing her expertise as a panellist on the Lanyon Corporate/Supplier Summit in Tokyo in 2015 and by representing American Express Global Business Travel as a speaker presenting the American Express Meetings & Events Global Meetings Forecast at the Professional Conference Organisers Association (PCOA) Conference in Adelaide in 2016, and the AIME Conference in Melbourne in 2017, 2018 and 2019. She has also presented as a panellist representing American Express Meetings & Events at the BTTB-GBTA Annual Conference 2018 and the Australia Association of Convention Bureau Annual Conference 2018.
WHERE YOU CAN SEE ADELINE
Ideas Academy: Focus on the Why: How Branding Principles Can Guide Your Event Design
Date: Tuesday, 18 February 2020
Ideas Academy: 2020 Global Meetings & Events Trends
Date: Wednesday, 19 February 2020