Michelle Pascoe lives and breathes her passion for customer service, research and team motivation. An experienced businesswoman and specialist in every aspect of service operations and processes, and their impact on the customer experience. In 1994 she founded Optimum Operating Procedures and Services Pty Ltd (OOPS). As an international Certified Speaking Professional, podcaster and author of two books, Michelle combines her extensive experience and specialist knowledge with an absolute commitment to igniting the potential in every individual. Her passion for diversity in workplaces and values-based training has her delivering her programs globally online and in person.